Our lotion sticks and salves are made to soften when coming into contact with your skin, which means they can also melt when exposed to extreme heat.  As the warmer months approach, we invite you to join us in our commitment to shop responsibly. We recommend purchasing these products early to avoid shipping during the hotter summer months. In order to ensure your products arrive in optimal condition, we recommend that you order when temperatures are below 90 degrees. We also advise taking the following steps to enhance your experience with our products.  After all - we want you to fall in love with them, as so many others have!

• Bring your package inside as soon as you receive your delivery.
• If you may not be at home, ship your package to an address where somebody will be available to accept the delivery right away.
• Didn't catch it fast enough?  If softening occurs, we recommend putting your lotion stick or salve in the refrigerator for 20-30 minutes.
• Don't let your product package sit in direct sunlight on your porch or mailbox.  While the mailbox is shaded, if it's in direct sunlight it can become an oven!

We work hard to ensure your product arrives in the best possible condition:

• We only ship orders with lotion sticks and salves early in the week during the Summer months to best make sure the package isn't left out in the sun for days over the weekend.
• Delivery times in the Summer months may take longer to receive because of this mindfulness.
• If you live in one of the following states, we recommend stocking up before the Summer months:  Alabama, Arizona, Arkansas, Florida, Georgia, Hawaii, Louisiana, Mississippi, Missouri, New Mexico, Nevada, North Carolina, Oklahoma, South Carolina, Texas, Virginia, and West Virginia.

We want you to be happy with our products! Please feel free to reach out to us at info@SBUskincare with questions or concerns before you place your order.