FAQ

The best way to keep your bath crystals safe for use is to keep your package carefully sealed. Water in the pouch over time can cause pre-mature dissolving. The product itself has an unopened shelf life of one year, and if water is kept from the pouch, we’ve had no complaint about the quality of the product suffering before used up.

Keep your soap in a dry, cool, storage space to maximize its lifespan. When the soap is not in use, make sure it has sufficient drainage to dry in between uses, as water will wash the soap away. (We offer a “soap saving”, attractive dish perfect for keeping the soap drier between uses)

The best way to keep your scrub safe for use is to keep water our of the jar. That is, we recommend using a “scoop” or pulling the product our by hand before getting wet. Water in the jar over time can cause pre-mature bacteria growth. The product itself has an unopened shelf life of one year, and if water is kept from the jar, we’ve had no complaint about the quality of the product suffering before used up.

Since our soaps are all handcrafted with great care, and not triple-milled, or molded like larger, commercial producers, some differentiation in the general appearance is to be expected. Rest assured that the soap has been crafted diligently to ensure a perfect mix of the balancing oils, natural ingredients, and essential oils. Don’t think of them as different. they are “unique”. Colors, textures & scents may slightly vary from one batch to another.

To modify or cancel your order please reach out to us right away and we will do our best to complete your request, if possible. Orders typically process and ship quickly, so we cannot guarantee that your order can be cancelled or modified once submitted. We’re sorry for any inconvenience this may cause

 We do not normally accept order cancellations once an order has been processed. However, we’re all human, so if a mistake has been made, feel free to email us, and we’ll certainly do what we can for you. Please ensure that the correct shipping recipient and shipping address is included at the time the order is placed. We are not responsible for packages that do not have the proper delivery instructions once an order has been processed. If an order is returned to us, due to an undeliverable address, we will contact you to provide a valid mailing address. If an incorrect address is provided, we are not responsible for replacing the order, unless it is returned back to us. However, if an address is provided incorrectly and the USPS tracking info indicates ‘delivered’ we will not replace the package.

Lotion sticks can be used many ways, depending on skin care needs and personal preferences. We recommend applying the lotion stick like a roll-on deodorant anywhere on your body you’re experiencing dry skin. The warmth of your skin melts the solid stick, freeing up the lotion ingredients for application to the body. Many dermatologists and skin care experts recommend using a moisturizer right after showering or bathing, to lock in water left on the body and use it to hydrate skin throughout the day. Like any lotion, lotion sticks are also an important go-to skin care product any time skin feels dry, cracked, or irritated.

Commonly salves are used to soothe and heal skin conditions. Salves are typically applied with your finger, massaging it directly into affected area.

We generally ship orders via USPS, but other carriers are sometimes used when we can help you save on the total shipping cost, depending on the size of your order.

Most of our customers say a bar of our soap lasts between 3-4 weeks. This is based on normal use, for one person. Things like frequency of use, and amount of body hair, as well as how much care you give to keeping it reasonably dry between uses will increase or decrease this estimate. Our soap subscriptions offer free shipping, with as few as 3 bars shipped to you automatically every three months. (Never run out of your favorite!)

Most of our customers say sugar scrub lasts between 3-4 weeks. This is based on normal use, for one person. Frequency of use is the greatest factor in this, of course.

This of course depends on how often you apply it, and over what part of your body. Many people only use it for their hands, elbows, and knees, for instance, and the product will last a lot longer. Most people indicate that it will last them a month or so.

Based on normal use, most clients will get 2-3 soaks from each pouch. Frequency of use is the greatest factor in this, of course. Clients who opt for a less aromatic soak will get as many as 4-5 soaks from the pouch.

Most of our customers say our salve lasts between 1-3 months. This is based on normal use, for one person. Frequency of use is a big factor here, as some customers use it to address spot-treatment areas only on an as-needed basis, while others may use it daily to hydrate elbow and knees, etc.

Prepare your bath on a day that you will have at least 45 minutes available. The first twenty minutes are said to help remove the toxins and absorb the minerals in the water. The water should be made to be as hot as you can comfortably take.

Currently, you’re entitled to free shipping on all orders totaling $50 or more. Our “Subscribe & Save” program with our bar soaps is also offered with free shipping as well. All other orders will include typical shipping/freight fees.‍

It is entirely dependant on your desire, and preference. Assuming you experience no irritation, soaking 2-3 times a week has been reported. Keep in mind the salts act as a de-toxifying agent, and have been reported to dry your skin with overuse.

As with most exfoliants, sugar scrubs should be used one to two times per week to avoid over-exfoliation and disrupting your skin’s natural barrier. According to the advice of many facialist and estheticians, those with oily skin types can use a sugar scrub up to three times a week.

If you’re not carrying it in your purse, many people will keep it in their drawer at their office, or at home in the kitchen, or of course. the bathroom medicine cabinet.

You will get the longest life out of your salve if it is stored in a cool, dark and dry location when not being used.

Our soaps should be stored in a cool, dark and dry location until being used. When using the soap, make sure to properly drain it and store it in a way so that it can breathe and get plenty of air flow from all sides in between use. In this way you can prevent it from becoming mushy.

The natural beauty of it all! The process of making your soap included guiding it through a cooling phase, letting the natural compounds do their thing. As the batch cooled through, it potentially did so at a varying rate, causing a color variation. Rest assured your soap is beautiful just like you! Reach out to us at info@SBUskincare.com if you have additional questions, however, as we absolutely want you to be pleased with your purchase!

A lotion stick is a solid block of lotion, used for moisturizing your skin as part of your personal care routine. Our lotion sticks are made with natural ingredients that stay solid at room temperature, but melt a little from your body’s heat, making it easy to apply the lotion stick as needed and store it in the twist-up container we provide. To apply, swipe slowly over your skin, then massage the oil into your skin.

All our lotion sticks are especially gentle and mild. As always, please test products carefully before persistent use if you have sensitive skin.

All our salves are especially gentle and mild. As always, please test products before use if you have sensitive skin.

Especially gentle and mild are our castile soaps, which contain exclusively olive oil and would be wonderful for facial use. One customer with sensitive skin testifies that she was able to use our olive oil soap when other brands caused her to break out. As always, please test products before use if you have sensitive skin.

Yes, all of our lotion sticks should be suitable for you because they are incredibly mild and gentle. We don't use any artificial colorants, hardeners, latherers, or preservatives. Please refer to the ingredient list for each item if you have allergies.

Yes, most likely you will be able to use our salves because they are incredibly mild and gentle. We don't use any artificial colorants, hardeners, or preservatives. If you have allergies, please refer to the ingredient listing to be sure you can safely use our products.

A scrub, by definition, is designed to help exfoliate and slough off dead skin cells as part of your skincare regiment. We don't use artificial hardeners, latherers, or preservatives in our scrubs, and as such we’re not aware of anyone who should be unable to use them on that basis. If you have allergies to fragrance, then we suggest the Citrus or the Rose Scrub, as they employ only natural essential oils.

Yes, most likely you will be able to use our soaps because they are incredibly mild and gentle. We don't use any artificial colorants, hardeners, latherers, or preservatives. We are not aware of anyone unable to use our soaps. If you have allergies to fragrance, then we suggest you either select scents derived from 100% natural 'Essential Oils' or an unscented soap like our olive oil/unscented soap.

Yes! The reason our business continues to grow is through the incredible word-of-mouth referrals we get from so many of our clients. These are people who love our products so much they spread the word! If you'd like to re-sell our soap, you'll have to qualify as a wholesale distributor. Most of our biggest fans will simply set themselves up here as a “Beauty Ambassador”. It’s free to you, easy to do, and will basically help you earn free products for yourself through actively telling your friends, coworkers, and online friends about us. When they use your link to sign up, each of their orders grants you credit here for you to enjoy on the products you like to use!

Our lotion sticks are formulated to melt on contact with your skin, so with extreme temperatures during shipping can sometimes cause this to occur. The product hasn’t spoiled and can still be used. If you feel it is an extreme case and may have lost some of that amazing product due to high heat, please reach out to us immediately at info@SBUskincare.com, and reference your order number.

As with the nature of all natural materials, plant oil will become rancid with time, but rest easy, as all our salves can be expected to last you a year or more. To prolong shelf life of your salve, you should keep the salve stored away from light, heat and humidity. With proper storage our salves can be kept for over a year!

As with the nature of all natural materials, plant oil will become rancid with time, but rest easy, as all our soaps can be expected to last you a year or more, if left unused. To prolong shelf life of your soap, you should keep the soap stored away from light, heat and humidity. With proper storage our soaps can be kept for over a year!

As with the nature of all natural materials, plant oil will become rancid with time, but rest easy, as our lotion sticks can be expected to last you 6 months to a year if cared for properly. You should keep the lotion stick stored away from light, heat and humidity. To this end, do not store in your car where it may be subjected to higher temperatures for an extended time.

Yes. They are all dairy-free, and furthermore contain no animal fat/by-products.

Yes, our salves are dairy-free.

Yes, they are all dairy-free.

Yes, we do offer a selection of soap that does not contain goat milk for those who are sensitive or prefer not to have it.

While we don’t offer a “scent-free” bath crystal at this time, some of our bath crystal products only contain natural essential oils. Check the ingredient list to see what’s in the product before purchasing.

Yes. Our Cocoa Butter lotion stick has absolutely no fragrance or essential oils added, making it perfect for those with ultra-sensitive skin. Keep in mind that the natural cocoa butter content does have a gentle scent, but it is otherwise completely fragrance free.

We don’t currently offer an unscented salve. Our salves are scented only with essential oils, not fragrances. The natural essential oils chosen for these products are also added for their reputation to help nourish & heal your skin. Tea Tree oil, for instance, is all-natural, and is widely known for its use as an antiseptic, antibacterial agent, long with having a clean, pleasant scent.

While we don’t offer a “scent-free” scrub at this time, we have two scrubs (Citrus and Rose) that only contain natural essential oils providing the scent.

Yes. Our 100% Olive Oil Castile Soap has absolutely no fragrance and is perfect for those with ultra-sensitive skin. It’s often used as a baby soap, and we’ve even been told it’s gentle enough for those having undergone radiation treatments, or those with severe eczema/psoriasis. Aside form that, we do offer some soaps that are scented purely with essential oils, such as Rose, Cedar Citrus and Lemongrass.

Most skin types do best with one or two exfoliations a week. Let your skin tell you whether it's time to exfoliate! If you notice irritation or have any open cuts or sores, even the most gentle exfoliant can aggravate sensitive skin.

Absolutely! This is one of the easiest ways to get rid of dead skin cells, reducing excess oil from the skin. We use lightweight oils that absorb quickly and provide a deep, restorative moisture without leaving a heavy or greasy residue behind.

Nope. Lye is used during the crafting process, but after saponification and the required cure time. the lye is transformed, and in essence, converted to glycerin-rich soap. The important thing to remember is that no lye remains in the final bar of soap. Just a pure, clean, and moisturizing bar of soap.

You bet; there are germs everywhere if you really want to get technical, but it's very unlikely they will make you sick or cause a skin infection. Misinformation has been circulating the internet for years that body wash is more “clean” than bar soap, which is simply false. If you are sharing the bar with spouse or kids, you need not worry yourself about germs, since you probably share many of the very same microorganisms anyway. But if it concerns you, simply rinse the bar before use. It is, after all, soap and will clean itself! No matter what, there have been no detectable levels of bacteria left on the skin's surface after using a bar of soap.

Please contact us immediately to let us know what happened, and we'll immediately help make sure you’re able to enjoy a replacement product.

It’s a product high in sodium chloride which can sting open cuts/scrapes, such as you might get from shaving. Therefore, we recommend soaking prior to shaving, or at least 24 hours after shaving to avoid the discomfort you may experience.